Bespoke Offers Terms

Bespoke Offers Terms & Conditions


Universal Laptop Chargers trading at Unit 1, 405 Kings Road, London SW10 0BB, UK


Your contract for the purchase is with us the Merchant and we are under a legal duty to supply the goods in conformity with the contract.


When placing an order, you agree that any and all information given is accurate and complete.


All orders are subject to acceptance and product availability.  No contract for the sale of any product will exist between you and us until payment of the whole of the price for the goods ordered has been received. 

You accept and agree that all communication will be electronic (e.g. email), and you are happy to enter into this contract with this understanding.


Once payment has been received you will receive an order confirmation email.  You must check that all the details on this confirmation email are correct and complete and contact us as soon as possible if any details are incorrect or incomplete.

If your order has not been accepted, you will receive an email from us telling you the reasons why.

We are entitled to cancel any contract, and you are entitled to a full refund if payment has been made, in the case of obvious errors or inaccuracies regarding the goods displayed and/or dispatched to you (i.e. if there is a mismatch between what you have ordered and what you have received) or in case of obvious error or inaccuracy with regards to the advertised price of the goods that you have ordered. You are also entitled to cancel your contract with us and your order, and receive a full refund in accordance with the terms of our cancellation and returns policy (“How to Cancel Your Order” below). 


If you would like to contact us at any stage about your order, please contact us at


Subject to the conditions below (Limitations to Exclusions to Cancellation Rights), You have the right to cancel your order for any item bought from us and receive a full refund at any time up to 14 days from the date  you have received the goods (or in the case of a multiple order, the date of receipt of the last good in that order). You can cancel an order for services in the same way, within 14 days of purchase unless the services begin earlier. You do no need to give us any reason for withdrawing your order nor will you have to pay any penalty. Should you cancel your order for goods or services in line with these terms, subject to the limitations and exclusions below you will receive a refund within a maximum of 14 days from the date we receive the returned goods or confirmation that you have cancelled your services contract



Unfortunately, these rights of cancellation do not apply to any of following:

goods or services (but not supply of utilities) for which the price is dependent on fluctuations in the financial market which cannot be controlled by us and which may occur within the cancellation period;

goods that are made to your specifications or are clearly personalised (e.g. engraved goods);

goods which are liable to deteriorate or expire rapidly (eg food or flowers); 

investment alcoholic beverages (e.g. fine wines) where delivery can only take place after 30 days, and their value is dependent on fluctuations in the market which cannot be controlled by the merchant; 

newspapers, periodicals or magazines (but not subscriptions for them); 

accommodation, transport of goods, vehicle rental services, catering or services related to leisure activities, if the contract provides for a specific date or period of performance (e.g. wedding venues, theatre tickets for specific performances etc.); and

services which have been performed (i.e. completed).

Your cancellation rights will stop being available:

for sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery;

for sealed audio or sealed video recordings or sealed computer software, if the goods become unsealed after delivery;

for any goods which have become mixed inseparably (according to their nature) with other items after delivery; and 

for digital content, once the download has started and by entering into this agreement you expressly agree to this.


Please take reasonable care of the goods as we are entitled to deduct an amount from the refund to reflect any loss in value of the goods, if the loss is the result of unnecessary handling of the goods by you.


To cancel your order you should contact us at




You can complete our model cancellation form below and send it to our email address or our postal address Unit 1, 405 Kings Road, London SW10 0BB


Model Cancellation Form:



Universal Laptop Chargers

Unit 1, 405 Kings Road


SW10 0BB


I hereby give notice that I cancel my contract of sale for the following order:

Order: [order number]

Ordered on: [order date]

Name: [customer name]

Email: [customer registered email address]

Address: [customer delivery address]

Date: [today’s date]”



If you have received the goods before you withdraw your order, then you must return the goods to us. The return of goods is at your own cost and risk, unless the goods were supplied faulty or damaged. If you withdraw your order but we have already processed the goods for despatch and you have yet to receive them, you must not unpack the goods when they are received by you and you must send the goods back to our returns address at your own cost and risk as soon as possible. 

We will process the refund directly to your payment card, in no more than:

- 14 days after receiving the goods

- if earlier, 14 days after receiving evidence from you that you have returned the goods

- if there were no goods supplied, 14 days after the day on which you informed us about your decision to cancel



We will take all reasonable care to ensure that all details and availabilities of products displayed are correct at the time when the relevant information was entered onto the system. Although we aim to keep inventory as up-to-date as possible, the information at a particular time may not reflect the position exactly at the moment you place an order. If that is the case we will inform you and update the information available on the system as soon as reasonably possible. If you are not happy with the updated information about the goods / services purchased, you can cancel the order in line with our cancellation policy. 


The delivery period stated in your order confirmation within which you will receive your order is approximate based upon availability, normal processing and expected delivery times from delivery companies used. 

Goods will be sent to the person and the address given by you in your order. 

You will become the owner of the goods you have ordered when the goods are despatched to you from us. However the risk of delivery will be borne by us until the goods have reached the delivery address.

All delivery options available and relevant costs are displayed for you to choose the most suitable delivery method. The cost of the selected delivery method is added to your bill and displayed in the order check-out page. All product prices and delivery charges are shown in UK pounds sterling and delivery is to UK addresses only unless set out in the Product details.


To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the goods or services. This does not affect your statutory rights as a consumer, nor does it affect your rights under the Sale of Goods act, Consumer Contracts (Information, Cancellation & Additional Charges) Regulations and any other applicable statutory regulations.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with these terms and conditions for:

? any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or

? any loss of goodwill or reputation; or

? any special or indirect losses

suffered or incurred by that party arising out of or in connection with the provisions of any matter under these terms and conditions.

Nothing in these terms and conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees, any fraudulent or negligent misrepresentation whether or not such has become a term of these terms and conditions or exclude any liability which cannot be excluded at law. 


If something goes wrong as a result of an event which is beyond our reasonable control, we will do our best to rectify the problem as soon as possible but we will not be responsible for any losses you suffer as a result of any delay or inability on our part to do so.


If any part of these terms and conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from these terms and conditions and shall not affect the validity and enforceability of any of the remaining provisions of these terms and conditions.


No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.


These terms and conditions govern our relationship with you. Any changes to these terms and conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what we and you are expected to do. You confirm that, in agreeing to accept these terms and conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions. 

No provision of these terms and conditions shall be enforceable by any third party (which includes for these purposes any third party: employee, officer, agent, representative or sub-contractor of either bespoke offers or us) under the Contracts (Rights of Third Parties) Act 1999 or otherwise. Nothing in this clause excludes the rights of bespoke offers when acting as commercial agent for us.


English law will govern these terms and conditions and you agree that the English courts shall have non-exclusive jurisdiction to determine any matter or dispute arising out of them.


All Major Credit Cards Accepted

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Paypal Accepted