Frequently Asked Questions
We have put together a list of the most common questions asked by our customers. If you don't see an answer to your question here, please e-mail us at firstname.lastname@example.org and we will get back to you as soon as we can!
Q: Will the universal laptop charger work with my laptop?
A: The charger is compatible with effectively 99% of all mainstream laptops including Apples and Netbooks! In some cases you will need to buy an additional laptop head to attach to the charger - see the Laptop Heads page to find which one you need.
Q: I'm still not sure if the charger will work with my laptop. What do I do now?
A: No problems! E-mail us at email@example.com and we'll be more than happy to help. We always answer our customer e-mails within two business days, usually faster!
Q: Which laptop heads are included already with the charger?
A: Eight of the more common laptop heads come included in the price of the charger - these are N04, N06, N07, N09, N13, N14, N18 and N19. Other heads can be purchased for a discount if bought with a charger, from the Laptop Heads page.
Q: I'm skeptical about online shopping, when I walk into a store I know I can get customer service. What makes you better than a store?
A: This is the whole philosophy behind our business - we believe there's such a thing as customer service over the internet! We answer all e-mails within two business days and also cater to people who want their charger quickly or need it urgently. We are convinced we can satisfy our customers, and if you've e-mailed us in advance and we reply saying the charger will work with your laptop and it doesn't, we will offer a 100% full refund. And because we don't have the massive overhead costs of a shop, we can charge a great discounted price for a product that we guarantee would cost £120 or even more in a retail store - we sell only the best of the best!
Q: I want to suggest something for the website or leave a testimonial/comment. Can I do this?
A: For sure! We can only improve for our customers if we hear your feedback, and we always read every e-mail (and publish your testimonials - thank you very much for those!). Please send us an e-mail at firstname.lastname@example.org and we'll get back to you.